We currently accept Visa, MasterCard, American Express, Klarna, Clear Pay and PayPal

As soon as your order has been dispatched you should receive an automated email from Evri with your shipment confirmation and tracking details.

Orders that are ordered on bexyglow.com will be shipped out from our UK based warehouse.

Delivery Information:

All UK orders are dispatched via our standard delivery service, with an estimated delivery timeframe of 3–5 working days.

Please note that weekends and UK bank holidays are excluded from this timeframe.

No, once your order has been placed, we can only ship to the registered address provided. Please make sure you have entered the correct shipping address on checkout. 

Discount codes received with orders are single-use and can be applied on checkout on your account where your original order was placed.

Any items ordered that have gone out of stock will automatically be refunded to the same account and payment method used.

Should you have received the wrong item and/or order, this must be reported to us by email orders@bexyglow.com 24 hours after receiving your order.  The incorrect item will need to be returned to us along with your invoice slip. On receipt of receiving the incorrect item back, a refund will be issued, or the correct item will be sent out. 

We are unable to cancel, amend or change any parts of your order, once your order has been submitted. This is due to our quick processing times, where your items may already be dispatched.

PLEASE NOTE: we do not take responsibility for incorrectly entered information at check out. If you have entered your address incorrectly, the package will need to be returned to us before a refund or re-send can be issued. The customer is liable to pay for further shipping costs.

UK Standard Shipping is £4.99. (3-5 working days)

NORTHERN IRELAND Standard Shipping is £6.99 (2-7 working days).

Please note that weekends and UK bank holidays are excluded from this timeframe.

We cannot be held responsible for postal delays. Bexy Glow is not liable for any consequential loss due to late or failed delivery, nor will we refund postage costs.

Please note that during busy times of the year (e.g., Christmas, Valentine's Day) there may be a slight delay in the despatch of your order, we will display last delivery dates on our home page and social media. 

Yes, we currently ship to United States, Canada, Australia and most of Europe. 

We ship all international orders via DPD, Evri or DHL. 

Please allow 2-17 working days to receive your order.

Please note we do not have control over international custom entry regulations and your order may be subject to import duty or tax.

At Bexy Glow, we take hygiene, product safety and quality standards seriously.

Change of Mind Returns

Due to the nature of our beauty and nail products, we are unable to accept returns of items that have been opened, used, tested or have had their original hygiene or safety seals broken, where applicable.

To be eligible for a change of mind return, products must be:

• Completely unused and unopened.
• In their original packaging, with all seals intact where applicable.
• In a clean, undamaged and re-saleable condition.
• Returned with all original contents and accessories.

Return Postage & Assessment

If a change of mind return is approved, the customer is responsible for arranging and covering the cost of return postage.

All returned items will undergo an inspection upon arrival to ensure they meet our returns criteria.

Approval of a return request does not automatically guarantee a refund. If an item is found to have been opened, used, damaged or otherwise fails to meet our return conditions, we reserve the right to refuse a change of mind refund.

We strongly recommend using a tracked postal service, as customers remain responsible for returned goods until they are received by Bexy Glow.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact our customer service team at orders@bexyglow.com so we can investigate and arrange an appropriate resolution.

Nothing in this policy affects your statutory consumer rights under UK law.

To ensure an efficient service please ensure you provide a delivery address where someone will be able to accept your order. Our courier will inform you of your delivery via email and/or text message. 

If you miss your first delivery, a second attempt will be made. After the second attempt your parcel will be stored at the local depot for 24 hours. Failure to collect your parcel, will result in your order being returned to Bexy Glow. 

Once we have received your order back at our warehouse, a refund will be issued excluding delivery costs. If you’d like for us to re-send the parcel, you’ll be required to cover the return cost as well as extra charges.

Any item not received must be reported to us by email orders@bexyglow.com 24 hours of receiving your order. Please include your invoice and contents in your package. At this point, we will contact the courier to investigate.

Should your item and/or order arrive damaged, this must be reported to us by email orders@bexyglow.com 24 hours of receiving your order. Please include a clear picture along with your order number. At this point, your information will be assessed, and we will resolve the issue as quickly as possible. 

Discount codes cannot be used when purchasing a gift card. However, when purchasing products from our website, you can use your gift card as a payment method alongside a valid discount code.

Yes, all gift cards are valid for 12 months from the date of purchase.

Yes, gift cards can be used to purchase both full-price and sale items.

Gift cards are electronic, and will be emailed instantly as a digital gift card/code.

Yes, our products are cruelty free, we believe in beauty without cruelty!

Yes, our Acrylic powders can be used with any brand of Monomer. Although we recommend for best results, pairing our Violet Glow Monomer with Bexy Glow Acrylic Powder.

Our Violet Glow Monomer is built with ultra-adhesive primer included. For that added extra adhesion, Primer can be added if preferred and will not affect the application. 

Acrylic Powder MSDS sheet here

Violet Glow Monomer MSDS sheet here

Cuticle Oil MSDS sheet here

Builder Gel Bexy Build MSDS sheet here

Bexy Base MSDS sheet here

Perfect Gloss Top Coat MSDS sheet here